You can return most new, unopened items within 30 days of delivery for a full refund. Unless otherwise noted, the refund will be for the full value of the returned items. Shipping and handling fees will not be refunded.

To initiate a return, you must first obtain a Return number. Please e-mail us at support@lorpen-na.com & infor@lorpen.com for a return number and instructions.

Credit for the returned items is applied to the credit card that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.

If the return is a result of our error, Lorpen North America Inc. may compensate you for the return shipping.

In some cases Lorpen North America Inc. may charge restocking fees for returned items.

Below are the addresses for returns in the USA and Canada.

 

USA

Lorpen North America Inc.

Lorpen Consumer Return # ________***

6405 Inducon Dr. W.

Sanborn NY, 14132

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Canada

Lorpen North America Inc.

Lorpen Consumer Return # ________***

1295 Morningside Ave. Unit #19

Scarborough ON, M1B 4Z4

 

***Return number must be marked on all boxes.

Refunds, Credits and Balances Due

As soon as we receive your returned items, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.